SOLAS CORP. Privacy Policy

Who We Are

SOLAS CORP. is a licensed corporate electrical and solar contractor in South Australia, committed to ensuring the privacy and confidentiality of your personal information.

We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) to govern the collection, use, disclosure, storage, security, and disposal of your Personal Information.

What Personal Data We Collect and Why We Collect It

To deliver excellent services and enhance your experience we collect personal information. This information could include:

  • Your name

  • Residential and billing address

  • Phone and mobile numbers

  • Email address

  • Services provided to you

  • Details of your website visits, including traffic data and location data

We collect personal information through various means, including interviews, correspondence, phone calls, emails, and our website (www.solascorp.com.au).

This information is collected for the primary purpose of providing our electrical and solar services, offering information to clients, managing accounts, and for marketing purposes.

Who we share your data with

We may request, collect, and use personal information in the following circumstances:

Clients

Should you become a client of SOLAS Corp., we will collect personal and confidential information we deem necessary to provide you with our services. We will collect information which is necessary for:

  • Communication with you.

  • Providing our services.

  • Seeking authority or consent to use testimonials on our website.

  • Research.

  • Provision of newsletters and marketing material.

  • Business analysis.

  • Record keeping.

Most of this information is usually collected by means other than our website.

New enquiries

To allow us to appropriately address your enquiry, we will collect personal and confidential information to see how we can best provide you with services. 

We may use personal information collected from new enquiries, including social media enquiries, for marketing purposes. This may include, but is not limited to, using email addresses to deliver marketing materials.

If an individual or corporation provides personal or confidential information voluntarily, the person or corporation consents to SOLAS Corp. using this information in accordance with this policy. ​

Marketing

We may collect information from our website for statistical purposes.

Third parties

We may disclose personal and confidential information to employees and subcontractors of SOLAS Corp., corporations, entities, or individuals who assist in the provision of our services, including, but not limited to:

  • Third parties where you consent to the use or disclosure

  • Cloud servers, data storage providers

  • Outsourced service providers (e.g., delivery providers, merchant facility providers, security providers)

  • Professional advisors (e.g., accountants, lawyers)

  • Third parties in the event of a legal requirement

  • Debt collectors

  • Safeguard against fraud and credit risk

Our website may contain links to third-party websites with their own privacy policies. We are not responsible for their policies and recommend checking them. There may be circumstances where we receive information from third parties. In such cases, we take reasonable steps to inform you of the information provided by the third party.

Use of Your Information

We use the collected information to:

  • Provide requested information about our services

  • Offer information on services of potential interest with your consent

  • Meet contractual commitments

  • Notify you of changes to our website or services

  • Contact you about services similar to previous purchases

  • Seeking authority or consent to use testimonials on our website and social media

We respect your communication preferences and provide the option to withhold consent for data use. 

When personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify personal information. Most personal information is stored in our files for at least 7 years.

Cookies and Web Traffic Data

We may use cookies to gather information about your general internet use. Cookies help us analyse web traffic, tailor our services to your preferences, and improve your overall experience. You can manage cookie settings in your browser; however, declining cookies may limit access to certain parts of our website.

Analytics

Our website may use analytics services like Google Analytics to understand traffic and usage patterns. Google Analytics does not identify individual users.

Security and Data Transmission

We take all reasonable steps to ensure that personal information we hold is protected against misuse, loss, unauthorised access, modification, or disclosure. We may hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible by our authorised staff and contractors.

While we take precautions, the transmission of information over the internet is not entirely secure, and we cannot guarantee absolute security.

Squarespace’s Security Operations Centre (SOC) monitors for threats and vulnerabilities 24/7 to ensure our website is protected. While our website does not transmit personal information to the scanning tool, it is important to note that the scanner may identify publicly posted personal information (e.g., in comments) during the scanning process.

Privacy data breaches

If personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach processes

Employee information

Records of current and past employees related to their employment are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between SOLAS Corp. and the employee.

Access to Information

You can request details of the information we hold about you by written request. Contact us through the details provided below.

Your Consent

By using our site, you consent to the collection and use of information as outlined in this policy. Any changes to our policy will be posted on this page.   

Privacy complaints

Any complaints regarding this policy will be managed in accordance with our Complaints and Feedback Policy.  

If we are unable to assist with the complaint, you can contact the Office of the Australian Information Consumer at the following website: https://www.oaic.gov.au/

Useful Links

The following links assist in the understanding of the relevant legislation relating to privacy. The links provided are websites that are not controlled by SOLAS Corp. or its affiliates. SOLAS Corp. is not liable for the protection of any private or confidential information you may provide to these, or any other, external websites as they fall outside the scope of our privacy policy.

https://www.oaic.gov.au/privacy-law/

https://www.oaic.gov.au/privacy-law/other-privacy-jurisdictions

https://www.archives.sa.gov.au/content/privacy-committee-sa

Changes to Our Policy

This policy is effective from 5th April 2024, and any updates will be reflected on this page. Please check regularly to ensure your satisfaction with any changes. 

Contacting Us

For any queries, requests or complaints related to this Privacy Policy, please contact us, or use the details provided below:

SOLAS CORP.

PO Box 211

TORRENSVILLE PLAZA SA 5031

1800 533 669 | enquiry@solascorp.com.au